Return policy

Please note that any products that have been customised (printed, labeled or altered in any way) cannot be returned unless they are faulty. 

By approving a quote and/or paying for an order you are committing to the products and customisation at the time of order. Please check all print/­customisation positions and sizes as once the order has been paid for it may not be possible to alter these.

If a member of our Eco Merch team has created your order on your behalf, please be aware that it is still your responsibility to check that the garments/­products are correct in terms of all aspects including size colour of product, customisation locations, sizes colours and methods (for instance DTG, DTF, Embroidery or Screen Printing).

Order Cancellations: 

We order the garments or raw materials when we receive each order. Once the garments have been ordered (usually within 2 working hours) we cannot cancel the order. Canceling or changing an order before the blank products are customised (printed, labeled or altered in any way) or before any pre-press work has commenced is sometimes possible and to the discretion of Eco Merch. If a refund at this stage is possible it would be less the blank/raw material restocking fee (charged by or suppliers) and the return cost. Usually around 20% of the order cost. So the refund would be approximately 80% of the total paid, depending on the order.


To return an Eco Merch product: Please notify us of your intent to return by email to . Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it along with your order/invoice number. Please print a copy of your order and include it in the return package clearly writing the order number on the outside of the package. Please re-use the packaging your product arrived in where possible to reduce waste.

What can be returned: Items which have not been customised in any way can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned. Returns for faulty products whether customised or not will be accepted if notification is received within 7 days of receipt of the product.

What cannot be returned: No returns will be accepted after 30 days of receipt of purchase or for any customised items (any product with an added/applied custom print). 

Returns for refund: must be made within 14 days of receipt of purchase.

Returns for exchange or store credit: must be made within 30 days of receipt of purchase.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges unless the items are faulty.